Privacy Policy VoltFix Electrical Andover

This Privacy Policy explains how VoltFix Electrical Andover collects, stores, and protects your personal information.

Data Controller
Alan Swain
VoltFix Electrical Ltd
Andover, Hampshire, United Kingdom
Email: info@voltfix.co.uk
Phone: 07522 479404

Introduction
VoltFix Electrical Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the measures we take to keep it secure when you use our website or contact us.

Information We Collect
We may collect and process the following information:

1. Information you provide directly:
- Name
- Email address
- Telephone number
- Address (if provided during an enquiry)
- Any details you include in your message or enquiry form

2. Technical and usage information:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the website

How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide electrical services you request
- Communicate with you about appointments or quotes
- Improve our website and customer experience
- Maintain internal records
- Comply with legal or regulatory obligations

We do not sell, rent, or share your personal data with third parties for marketing.

Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
- Legitimate interests – responding to enquiries and running our business
- Contract – when you request work or a quote
- Legal obligation – maintaining records required by law

Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. However, no website can guarantee complete security.

Data Retention
We keep your personal information only for as long as necessary to:
- Respond to your enquiry
- Provide services
- Meet legal, tax, or insurance requirements

After this period, your data is securely deleted.

Your Rights (UK GDPR)
You have the right to:
- Request access to your personal data
- Request correction or deletion
- Object to processing
- Request restriction of processing
- Withdraw consent (where applicable)

To exercise these rights, contact us at info@voltfix.co.uk.

Cookies
Our website may use basic cookies for functionality and performance. You can control cookies through your browser settings.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

VoltFix Electrical Ltd
Email: info@voltfix.co.uk
Phone: 07522 479404